What is SonyLIV- WE LIV TO ENTERTAIN

SonyLIV is the first premium Video on Demand (VOD) service by Sony Pictures Networks India Private Limited (SPN), providing multi-screen engagement to users on all devices.

Launched in January 2013, it enables users to discover 20 years of rich content from the network channels of Sony Pictures Networks India Private Limited.

We also provide a rich array of Movies, strong line-up of events across all Sports, TV Shows and Music, LIV Kids, LIV FITand more.With 20 million app downloads, so far, LIV is the first amongst its competition to provide original exclusive premium content.

As a true pioneer in its space, Sony LIV launched India’s first-ever original show exclusively for the online platform earlier this year. With #LoveBytes, it became the country’s first digital video-on-demand (VOD) platform to introduce an innovation of this nature.

SonyLIV is a one stop destination for Audio/Video content from Sony Pictures Networks. In India the content offering spans across Categories like

While most of the contents offered is Free of Cost to the end user, few LIVE TV channels and Movies are offered at a premium subscription starting from Rs.99/Month

In Middles east the content offering span across following categories

1. The best of Sony network shows like Tarak Mehta, The Kapil Sharma Show, Reality Shows. Shows across genres like Drama, Action, Comedy etc. GEC Shows.
2. Block Buster Movies across languages i.e. Hindi, Tamil, Telegu etc.

How to get SonyLIV?

Simple!
1. Download SonyLIV App from any leading App Stores
2. Or go to our website www.SonyLIV.com.

Enjoy unlimited streaming of popular TV shows, LIVE Sports, LIVE TV Channels, Movies, Music and much more. You can also register for FREE with your mobile number, email ID, Social login or sign up, and use additional features such as "Like a video", “Follow”, "Watch later" etc. You can also subscribe for Premium Membership at attractive prices. You can also access the same on www.SonyLIV.com

Is SonyLIV available in all countries?

SonyLIV App is available in all countries except United States, United Kingdom and Europe. However, you might face a minimum delay for latest episode outside India.

On which devices, can I use SonyLIV app?

SonyLIV app is available for all Smartphones, Tablets, iOS devices, Android TV, Sony Bravia TV.

Can I watch videos on my TV screen using Chromecast?

Yes, SonyLIV offers Chromecast support to cast videos on your home screens. If you don’t find casting option on our App, probably you are using old version. Please update your app.

Can I watch videos on my TV screen using Chromecast?

It a simple 3 step process:
1. Connect your mobile device and TV screen with same wifi
2. Tap on Chromecast icon
3. Select the device you want to cast on.

That's it! You are done. Now browse and select the video you want to cast and use application to switch between videos.

Where can I download SonyLIV App for Android TV?

You can find Android TV SonyLIV app on Playstore. Here is the link for your reference: https://play.google.com/store/apps/details?id=com.tv.sonyliv

Is there Apple TV app available?

Team is working on it and we will have Apple TV application soon. We will inform you the moment they are out.

Can I watch videos offline?

Yes, premium users are able to download and watch all favorite videos offline. Keep your SonyLIV application updated as per latest version available.

What are the different ways of registering on SonyLIV?

You can register on SonyLIV by using your:
• Email ID
• Mobile number
• Social Login (Facebook and Google)

How can I verify my email ID/account?

After registering on SonyLIV by your email id, we will send you a verification email. Just click on the verification link given in latest mail from SonyLIV. That’s all! Just Sign In on SonyLIV and start using our features like Follow, Like, Watch Later and much more.

Why can't I get verification mail?

Ideally verification mail is delivered instantly after you register. Please check your spam box as sometimes mail get diverted to junk mails.

Why am I getting "Invalid Token" error when I try to verify my email ID?

Oopps! You are using older mail. We request you to refer latest mail from us and click on verification link provided in it.If you are still not able to verify your email-ID please write to us on customersupport@setindia.com

How to recover my password?

Passwords are difficult to remember, but not to worry, you can click on “Forgot password” at the sign-in page. You will receive an email for resetting your password.

Why am I experiencing "Unfortunately SonyLIV has stopped working" error or facing App Crash?

Oops! We take our app crash seriously and try to give you a 100% crash free experience. Still in this rare situations, kindly share few details which will help us, on customersupport@setindia.com

Also, we keep coming up with new version of SonyLIV to enhance SonyLIV experience. Please keep updating our SonyLIV app

How can I contact SonyLIV?

We are always available for you. Please drop us an email at
customersupport@setindia.com
And we shall respond at earliest

Is the streaming free?

NO. The charges are basis the data plan you are active on. We have a wide catalogue of popular shows, sports, movies and events all available to stream for free. Additionally, we have a huge catalogue with premium content offering blockbuster Bollywood, regional movies and Hollywood movies, Live channels and much more.

Can I watch movies for free?

No. Every good thing comes with a price! But SonyLIV offers Premium Membership at attractive price which you would not mind paying for.

Our Premium catalogue offers LIVE TV Channels, more than 700+ Blockbuster Bollywood, Hollywood and Regional movies, Fitness ideas by top celebrity trainers, Diet plans by top celebrity nutritionists and much more.

Do you have Music Videos?

Yes, we have 24hrs non-stop LIVE music channel, Sony MIX and Sony ROX HD which has music from old classics to latest trending songs and music videos from different eras.

How can I watch latest episodes?

Click on your desired show, and enjoy seamless buffering of all the latest episodes.
If you still can't find your episodes, write to us at customersupport@setindia.com

However, if you are stationed out of India, then please expect a minimum delay.

Player control options: Pause/resume and video quality option?

Yes, we hear you! Player control options are coming soon in our upcoming versions. Keep your application updated to enjoy seamless experience of SonyLIV.

Why is video taking too much time to load?

Yikes! Request you to check your Internet connection, if it is still not working fine then kindly write to us at customersupport@setindia.com

Why is video stuck at buffering or working too slow?

If videos are taking lot of time to buffer, then kindly check your internet connection and If it still doesn't help, write to us at customersupport@setindia.com

Why am I facing Video Playback error?

Yikes! We apologize for inconvenience caused. This usually happens because of network connectivity problems.

However, if you are facing any other error, then kindly write to us on customersupport@setindia.com and mention following details to identify the issue:

We promise to revert at the earliest

Can I select different qualities of the video stream?

Don't worry! SonyLIV takes care of it and adapts video quality as per your network strength.

What is Premium Membership?

SonyLIV has launched monthly, quarterly and yearly subscription packs for premium membership, available on Web, Android and iOS platforms( Iphone and ipad). These packs can get auto-renewed. Our premium membership packs are available at pocket friendly rates:

Subscription in India in Rs Subscription in Middle-East UAE, Kuwait, Qatar, Bahrain, Saudi Arabia in Dollars ($) Subscription in South East Asia - Malaysia, Indonesia, Thailand, Hong Kong Philippines in Dollar ($) Validity
99
299
499
5.99
29.99
49.99
3.99
15.99
25.99
30 days
6 months
1 year

How do I subscribe for Premium Membership?

It is an easy process:

That’s it! Now watch all our premium content:
Live TVChannels
Blockbuster bollywood, hollywood, regional movies
LIVFIT- Workout videos and much more.

All our Premium Packs are on subscription basis. Meaning the user will be charged till the time he/she wishes to unsubscribe. Following are modes of payment available for you to start your premium membership.

Does premium membership work only in India?

Currently, SonyLIV premium membership is available only in following countries


We will soon open premium membership in all the other countries.

How do I cancel my subscription?

Payment made by Credit Card or Paytm:

Go to My Purchases Section on SonyLIV and click Cancel to unsubscribe.

Payment made using Mobile operator billing


For users in India, SMS 'STOP' to 155223 and then follow the instructions received in the subsequent SMS from the operator. This SMS will be toll free in India and will not be charged.

Payment made by Google Playstore:

Payment made by Apple iTunes store:

If you have made a purchase using any other mode of payment, you will be charged only once and your subscription will expire automatically once your pack expires.

Will I get refund if I cancel my subscription?

We do not provide refunds or credits for any partial-month membership periods or unwatched content. However, you can access the content till the end of the subscription period.
In case of queries you can contact us on customersupport@setindia.com

Can I use SonyLIV Premium Membership on all devices?

SonyLIV Premium Membership is supported on all devices. However, for using SonyLIV membership on smart TV, you must buy subscription of SonyLIV on mobile/Web. And use the same account on smart TV.

What are Rental Movies?

Rental Movies is our separate catalogue for users who wish to see only few movies. User can buy any movie and watch it endless number of times within its validity period.

What if I have not watched the movie and its time period expires?

We are sorry but you have to pay for the movie again. Pay per movie/ Rental movies are time bound and are available for only few days.

For how long will I have access to movie?

From the time of purchase, you will have access for 2-3 days. Time period varies from movie to movie.

How do I pay?

Select a Movie which are for Rent