PRIVACY POLICY

Last Updated Date: 11th June 2021


1. APPLICABILITY OF THIS POLICY

This Privacy Policy is applicable to personally identifiable information (hereinafter referred to as "Personal Data" and detailed below) collected, processed, stored and used in connection of an individual's Users ("User" / "You"/ "Your") access or use of SonyLIV services ("Services" / "SonyLIV Services") through website http://www.sonyliv.com or via a dedicated application of the said URL accessible on Users' mobile phones / tablets / other devices connected to the internet ("Site") operated by Sony Pictures Networks India Private Limited ("SPN"/ "We"/ "Us"/ "Our").


2. ACCEPTANCE OF THE TERMS OF THIS POLICY

This Privacy Policy should be read in conjunction and together with the Terms of Use available at . By using the SonyLIV website, mobile website, mobile application or any other instance of the application, You agree to Our terms of processing Your Personal Data which You provide to Us in accordance with this Policy. In some cases, particularly if You reside in a country which is governed by a data protection regulation, We may ask You to provide consent for You to access Our Services.

Please also note that Our Site contain links to other sites not owned or controlled by Us and We are not responsible for the privacy practices of those sites. The Personal Data that the third-party site or platform collects directly from You (for example, payment processing) is subject to the third-party site or platform's privacy practices. Privacy choices You may have made on the third-party site or platform will not apply to Us or our use of the PII We collect from such third-party site or platform or PII collected directly through Our Site. We encourage You to be aware of the privacy practices of other sites that may collect Your Personal Data.


3. ACCESS TO SITE SERVICES

The access to all the services on the Site is only available on subscription basis and to Users who are above the age of 18. We do not collect or process any data from individuals below the age of 18. We may provide kids content or content suitable for individuals below the age of 18 on our Site, however, the same is accessible through the profile of the parent. If at any stage in the future, We plan on collecting Personal Data from minors or create or target profiles personalized to them; We shall seek explicit parental consent prior collecting and processing children's personal data.

Access to the Site is available only through registration. In case You are a roaming user or if You are a traveler visiting various countries around the world and want to avail the Services offered on the Site, please bear in mind that You will be required to register as a new User whenever You visit a country other than the country where You had initially registered. We will determine the country of registration either by explicitly asking you to provide Us with that information or inferring the same through the country code used for registration via mobile number. The details and consent obtained from You at the time of registration will be subjected to the applicable laws and regulations of the country You register in.

Moreover, it is advised that You should not access or use Site by means of any mechanism or technology which conceals Your actual geo-location or provides incorrect details of Your location (for example, use a virtual private network (VPN). We will not be responsible or liable for any consequences or claims (legal or otherwise and including but not limited to any data subject requests) with respect to processing of Your Personal Data if You use any mechanism or technology to access or use Website or SonyLIV Services which conceals Your actual geo-location.


4. COLLECTION AND USE OF PERSONAL DATA

'Personal Data' means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. When anonymous information is directly or indirectly associated with personal data, the resulting information also is treated as personal data. In order to access the Site, SPN requires You to provide Your Personal Data since We cannot identify you by a Pseudonym or through anonymous data. We may collect anonymized data from You based on certain activity You performed on the Site for analytics and statistical purposes. Such anonymized data will not be associated with Your Personal Data and will not be applicable under this Policy.


5. TYPES OF PERSONAL DATA COLLECTED

5.1. Information You Provide to Us

I. At the time of Registration/Sign Up
To use the Site and the Services offered, Users must create an account with Us("Account"). Creating the Account using mobile number or email ID may require the User to provide the following Personal Data associated with the User, including but not limited to:

  1. Mobile number
  2. E-mail address
  3. Location (IP, Lat-Long, Country Code)

II. At the time of Account/Multiple Profile Creation

  1. Name
  2. Profile Name

III. At the time of using coupon codes
You may also subscribe to the Site by using an activation coupon provided by SPNI or associated partners. We might store details related to coupon You use including but not limited to:

  1. Session ID
  2. IP address
  3. Device ID
  4. Order ID


5.2. Additional Personal Data provided by You Voluntarily
If you send Us any correspondences, such as emails or letters, or if other users or third parties send Us correspondences about Your activities or postings on the Site, We may collect and store such information. We may collect additional information at other times, including but not limited to, when You provide feedback, or You change Your content or email preferences or communicate with Us. This information includes the information You explicitly share with Us during such correspondence like Your name, e-mail id, mobile number, city, country, etc.

The additional Personal Data mentioned above is collected solely for the use of communicating with the User regarding the Site Services, processing the feedback received, and conducting surveys to implement suggestions, processing and implementing change requests and enriching the overall user experience. Users will be asked to provide their explicit consent in case the above-mentioned Personal Data is processed for any purpose other than those detailed above.

5.3. Additional Personal Data provided by You Voluntarily
I. Throughout Your use of the Site, We may use a variety of technologies that automatically or passively collect Personal Data with respect to how the platform is accessed and used by You ("Usage Information").

Usage Information may consist inter alia of the following data about Your visit to the Site:
  1. Content viewed
  2. Date and time of view
  3. Content added to My List
  4. Number of users visited the Site
  5. Number of page views
  6. Type of computer operating system including the type of internet browser and internet service provider.
  7. Quality of Service at the time of video playout
  8. Number of concurrent sessions
Usage Information is generally non-identifying in nature, but in order to process such Usage Information and to make it feasible for our legitimate business interests, We may associate the Usage Information with other information collected from You and such combination may be treated as Personal Data.
II. We may also collect Your IP address from Your computer, mobile or any other device which You use to access the Site. An IP address is an identifying number for network hardware connected to a network. It helps Us recognize Your location.

We use IP address for the following:
  1. Determine Your geographic location, and provide content available in the said territory;
  2. Processing Your registration;
  3. To enable processing of coupons/vouchers for subscription offers
  4. To detect and monitor any fraudulent activity.
III. We may collect unique identifier from Your device. It is a number that is automatically assigned to Your device when You access a web site or its services, and our systems will identify Your device by this number ("Device Identifier").

If collected, these Device Identifiers will be used for the following:
  1. Providing the User with Site content and services based on the User's location;
  2. To enable processing of coupons/vouchers for subscription offers
  3. Identifying the User when he/she accesses or downloads the Site;
  4. Measuring the quality of the user behavior in terms on user interface, clicks, response etc.;
IV. We may also have integrations on Our Site with some third-party service providers who may, on our instructions, collect the Device Identifier or create their own Unique Device Identifier including but not limited to –
  1. Clevertap ID to provide you with push notifications;
  2. CP Customer ID to identify unique user;
  3. GA ID to help us derive analytical insights;
  4. Charged ID for transaction purposes; and
  5. Profile ID assigned to each profile created by You for mapping the Content
  6. Order ID for unique user making a subscription
V. Cookies
To improve Your experience on the Site, We collect, use and store cookies. They are files that web servers place on Your device to provide You with a seamless interaction with the platform. Some of these cookies are mandatory for functioning of the Site while some cookies are used track Your behavior on the platform for enhanced experience. We will seek Your consent before using any cookies which are not mandatory in nature. For more information about the cookies We use, please refer to Our <>
VI. We also use asynchronous technology for the purpose of building web applications and providing optimized performance of the Site in terms of fetching, loading and refreshing the webpage content. We do not pass any user information or Personal Data to any of these technology providers through use of their technology or otherwise.
VII. For the smooth functioning of the Site, We may also use a web analytics service provider. Such service providers may use an Analytics Tool. Analytics Tools use cookies, text files, SDKs, APIs that are stored on your device and allow an analysis of your use of the Site. The information generated by the cookies about Your use of the Site, including the IP address, may be transferred to and stored on a server of an web analytics service provider engaged by Us, which may not be located within the European Union and who may use such information, to analyze your use of the Site, to create reports about the web site activities and to provide further services associated with the use of the Site to Us. Furthermore, it may transfer such information generated by them to third parties, to the extent legally required or permitted or if such third parties process the data on behalf of the web analytics service provider. You will be asked to provide Your consent for such storage and transfer of your Personal Data to the third parties which may or may not be located within the territory from which you are accessing the Site.
VIII. In App Permissions To provide You with certain features and to improve Your experience on the mobile application, We ask You for the following in app permissions –
  1. Microphone
  2. Gallery
  3. Phone/SMS
  4. Camera
  5. In APP purchases
  6. Bluetooth
We will seek Your consent before using any permissions which are not mandatory in nature. The use of Microphone and Phone/SMS are essential to use audio for audio searching and sending OTP (one -time-password) respectively.

5.4. Inferred information through usage and log data
We may track certain information about You, in an anonymized manner, based upon your behavior while using the Site for below mentioned purposes of analytics and statistical insights:
  1. To perform analytics and conduct customer research, to determine your interest, for identifying content that generate sales and to analyze traffic patterns;
  2. To study traffic patterns to improve website performance, to customize user experience, and to better match users' interests and preferences;
  3. Keep track of preferences You specify while You are using Site content or services;
  4. Capturing Video Playback features and working on the Site;
  5. Capturing user behavior for measuring quality specifications of the Site;
  6. Keeping track of multiple profiles created by you.

5.5. Third Party Payment Gateway – Financial Information
The Site uses third party payment gateways to process payments made on the Site. We will provide You with a confirmation of having received payment against a membership account, only once we receive such confirmation from the concerned third-party payment gateway service providers. The third-party payment gateway service providers may require certain financial information including Your credit card / debit card / mobile number / other banking information. Other than providing a confirmation upon receipt of payment against a membership account, SPN disclaims all liabilities in relation to Your payment processing by such third-party payment gateway service provider and the collection and processing of any Personal Data provided by You to such third-party payment gateway service provider. While using such third-party payment gateways to make payments to Us, You will be required to accept the terms of use and privacy policies of such third-party payment gateway service providers. We request You to please make yourself familiar with the terms of use and privacy policies of the respective third-party payment gateway service provider before using such service. You hereby agree and acknowledge that We shall not be liable and in no way, be held responsible for any losses whatsoever, whether direct, indirect, incidental or consequential, including without limitation any losses due to online fraud. In case of any issues or complaints with respect to the processing of Your payments on the Site, You can file / lodge any complaint with the concerned third-party payment gateways directly for redressal.

In case of recurring payments, the amount will be automatically deducted from the bank card details that you have provided as the time limit of your subscription ends. The amount will keep on automatically deducting until You otherwise opt to cancel the subscription by visiting the Site.

We never ask for password, financial details or any additional personal data without highlighting the purpose of collecting the same. We encourage and advice the Users to consult with Us before proceeding or providing any crucial details for purposes other than asked by Us which You believe is suspicious.

6. LAWFUL BASIS OF PROCESSING YOUR PERSONAL DATA

We collect and process Your Personal Data only when We have a lawful basis to do so. Lawful basis on which We would process Your Personal Data includes, as applicable: (i) obtaining explicit consent from you for processing Your Personal Data or (ii) where it is necessary to carry out Our legal obligations or (iii) exercise rights under a contract with You or (iv) processing for legitimate interests where processing is not necessary to meet contractual obligations, but is necessary to provide You with Our Services or

7. PURPOSE OF COLLECTION YOUR PERSONAL DATA

SPN may use the Personal Data collected for the following purposes, amongst others:
  1. Process Your registration on the Site;
  2. Determine Your geographic location and provide content available in the said territory;
  3. Enable You to visit the Site and enjoy more seamless visits to the Site;
  4. Enable You to use and receive the services offered on the Site including e-mail communications informing You about the services and content provided by Us through the Site;
  5. Enable processing of coupons/vouchers for subscription
  6. Contact You about Your Account and in connection with any services or content support, feedback through the Site;
  7. Improve and enhance the Site usage experience according to Your preferences;
  8. Increasing security measures to keep Your data safe by preventing, detecting and investigating potentially prohibited or illegal activities;
  9. Support security measures, such as requiring re-login into the Site after a certain amount of time has elapsed;
  10. Analyzing the User behavior to generate general and customer analytical insights and provide enhanced Site services;
  11. Creating custom reports on payment/redemption against each device make/model/SR no.
  12. Notify You about changes in terms of service or in this Privacy Policy.
  13. other purposes specifically disclosed to You prior to the collection of Your Personal Data or otherwise with your consent and may share your Personal Data with Our affiliated companies only for marketing purposes.
The Personal Data obtained from You will be processed by Us for the purpose of the above-mentioned purposes and none other. Your Personal Data might also be shared with employees of SPN, SPN's associated partners and other such vendors but it shall be ensured that the parties mentioned above are also under contractual obligations to process Your Personal Data only for the specified purpose(s) and they implement technical measures to safeguard Your Personal Data. In the event, We wish to process Your Personal Data for purposes other than those mentioned herein, We shall seek specific consent from You prior to processing Your Personal Data for such additional purposes unless the same falls within legitimate business interest for processing.

8. DISCLOSURE OF PERSONAL DATA

We may share Personal Data with the following parties: 8.1. Service providers/Third Parties Providing Services on Our Behalf
We may, from time to time, employ third party service providers to perform certain functions on our behalf, such as hosting or operating our Site, hosting the Personal Data, sending e-mail or message communications, and providing data analysis services etc. within or outside Your country. Any Personal Data shall be disclosed to such third-party service providers only after getting into a contract with them to ensure complete protection of Your Personal Data. These third-party service providers are prohibited from using your Personal Data for purposes other than those requested by Us or required by law.

8.2. Affiliate Sharing and Business Transfers
We may share your Personal Data with other entities affiliated with Us for primarily for business and operational purposes. SPN or any of its businesses, including Site may be acquired or merged or de-merged or spun-off or may be subject to any other transactions wherein SPN may no longer remain the controller or processor of Your Personal Data. In such cases, where any SPN asset transaction takes place wherein Your Personal Data is a part of that asset, Your Personal Data is liable to get transferred.

8.3. Legal Protections and Other Disclosures
We may transfer and disclose information, including Your Personal Data, to third parties:
  1. to comply with a legal obligation; when We believe, in good faith, that such disclosure is required under the law for Us to be compliant with such law or at the request of any governmental authorities conducting an investigation. Pursuant to valid requests by law enforcement agencies, We may also share device identifiers or any form of Personal Data and may do so in cooperation with copyright owners, Internet service providers, wireless service providers or law enforcement agencies, in Our discretion. Such disclosures may be carried out without notice to You.
  2. to verify or enforce the Site's Privacy Policy, Terms of Use or other applicable policies;
  3. to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third parties, users or the public.

9. YOUR CONTROLS AND CHOICES [Applicable for EU, EEA & UK]

9.1. Accessing & rectifying your Personal Data
When You use Our Site, We make good faith efforts to provide You with Your right to access Your Personal Data and further upholding the accuracy of the Personal Data by providing You with an enabled functionality within the Site with an easy process. For example, You can easily access or edit your Account information (Name, Profile Name) through the "MY ACCOUNT" section available on the Site. Furthermore, You can also send Us an email for accessing and rectifying your information by contacting Us at dpo@setindia.com.

9.2. Data Portability
You may also be entitled to request copies, in a structured, commonly used, and machine-readable format, of Personal Data that You have provided to Us; wherever feasible. Alternatively, You may request for Your Personal Data to be transmitted to another service provider (where technically feasible) directly by Us.

9.3. Data Retention and Erasure
We retain your Personal Data for legitimate business interests and until We require such Personal Data for the purposes for which the same has been collected. We may also need to retain Your Personal Data for Us to comply with our legal obligations. If You no longer want Us to use Your information, then You can request that We erase your Personal Data. Please note that if You request for the erasure of Your Personal Data; We may retain some of the Personal Data as may be required for any one of the following purposes -
  1. A unique identifier used for registration purposes such as e-mail or mobile number to detect for any fraudulent activity such as obtaining free consecutive trial offers;
  2. We may retain some of Your Personal Data as necessary for Our legitimate business interests, such as fraud detection and prevention and enhancing safety. We may retain and use Your Personal Data to the extent necessary to comply with Our legal obligations. For example, We may keep some of Your information for tax, legal reporting and auditing obligations.
  3. Information You have shared with Us (e.g. comments, complaints, feedback etc.) maybe retained, even after your account is cancelled for our legitimate purposes.
  4. Because of the way We maintain certain services, after You delete Your Personal Data, residual copies may take some time before they are deleted from 0ur active servers and may remain in Our backup systems.
  5. In addition, You should be aware that it may not be possible to completely remove or delete all Your Personal Data from Our databases to effectuate any opt-out preferences You have made due to technical concerns with data backup and contingency support.
You can request for deletion of Your information by contacting Us using the contact information provided hereunder. Your request to delete or erase or modification to Your Personal Data shall be subject to the following:
  1. In case the data that You have requested for erasure has been shared with third party vendors, You shall directly consult the above parties party for the same. We shall not be responsible for the deletion of such Personal Data as a controller
  2. In case the data that You have requested for erasure has been collected and used only by employees of SPN and SPN's processor/ contractors, We shall be responsible for the erasure of the Personal Data requested subject to the above data retention conditions.
Please note that if You have multiple accounts with us, then You will have to raise separate requests for deletion of Personal Data for each of the accounts, along with the associated email IDs or phone numbers or provide Us with any unique identifiers as may be required for identifying Your Personal Data in our systems.

9.4. Objection and Restriction of Processing
Where your Personal Data is processed for customer support, capturing location etc., or where Our lawful basis of processing Your information is legitimate interest, You may, at any time ask Us to restrict or object processing of Your data for these purposes by sending an e-mail to Our support team

In the event You wish to temporarily restrict or object to processing of Your Personal Data at any time, You may choose to do so by contacting Us at dpo@setindia.com

Please be aware that if You do not allow Us to collect Personal Data from You, We may not be able to deliver certain experiences, and services to You, and some of Our services may not be able to take account of Your interests and preferences. If collection of Personal Data is mandatory, We shall inform the same to You at the point of collection so that You can make an informed decision whether You wish to allow the processing of such Personal Data.

To send Us a request for any of the above-mentioned purposes, kindly send Us an e-mail to Us at dpo@setindia.com We may take upto 30(thirty) days from the date of receipt of request to complete Your requests. However, if the nature of Your request requires significant effort or is time consuming in terms of locating the date or in terms of quantity of data that it relates to, then may ask for an extension of a further 60 (sixty) days by giving a prior notice to You with the reason for the extension.

We advise the Users identify themselves and the information requested to be accessed or corrected before submitting such requests. We may decline to process requests that are unreasonably repetitive or systematic, requiring disproportionate technical effort, jeopardizing the privacy of others, or would be extremely impractical or for which access is not otherwise required. We shall not charge You for fulfilling any of the above requests. However, if the fulfilment of any such request leads to certain costs being incurred by Us, then We will notify the same to You prior to processing such request.

10. CHILDREN'S PRIVACY

The Site contains content that will apply or directed at persons less than 18 years of age and such content may be accessed only by via the profile of the parents/natural guardians of the minors. We do not intend to collect or knowingly collect information from minors. We do not knowingly permit any person who is under 18 years of age to register with the Services or to provide any other personally identifying information. For minors, parents or the guardians are advised to monitor the minor's use of the Site. It shall be the parent's or guardian's responsibility to decide whether or not the use of or access to the Site is suitable for their minor and to monitor the personal details of the minor, required for his or her use of or access to the Site and the consents for the same. We do provide a functionality of Parental Control for such purposes where You can lock Your profile with the help of a Pin.

In the event We collect Personal Data of any minor, We will obtain a parental consent from the minor's parent or legal guardian prior to processing such Personal Data.

11. DATA TRANSFER, STORAGE & PROCESSING GLOBALLY

We operate globally and may transfer Your Personal Data to SPN's affiliated companies or third parties in locations around the world for the purposes described in this Privacy Policy. Wherever Your Personal Data is transferred, stored or processed by Us, We will take reasonable steps to safeguard the privacy of Your Personal Data. Additionally, when disclosing Personal Data to any third party outside the jurisdiction where We provide Our Services and transfer Personal Data, We ensure our legal agreements with such third parties include data transfer and data protection requirements ensuring adequate level of safeguard and protection as required under the applicable laws of the relevant jurisdictions..

12. SPN'S COMMITMENT TO PRIVACY AND CHOICES

  1. SPN respects Your privacy and is committed to protecting the personally identifiable information that You provide, in connection with Your use of its Site. SPN takes reasonable and appropriate precautions to protect Your Personal Data from unauthorized disclosure and to prevent possible security breaches. SPN has implemented a code of best practices for data protection which is compliant with the IS / ISO / IEC 27001 standard.
  2. You understand that the Services offered via the Site are on a subscription basis. We may send You SMS, E-mail or notification prior expiry of Your subscription services to notify you about the last date of Your subscription. For auto renewal subscription, You may receive SMS, E-mail or notification from Us or Our payment provider notifying You about the renewal of your subscription pack every month or year as per your subscription type.
  3. SPN incorporates commercially reasonable safeguards to help protect and secure Your Personal Data. However, because electronic data can be intercepted, corrupted, lost or destroyed, please note that SPN cannot ensure or warrant the security of any data, and Your use of the Site is at Your own risk. We are continuously implementing and updating administrative, technical and physical security measures to help protect Your information against unauthorized access, loss, destruction or alteration If You know or have reason to believe that Your account credentials have been lost, stolen, altered, or otherwise compromised or in case of any actual or suspected unauthorized use of Your account, please contact Us using the contact information provided below.

13. NOTIFICATION OF CHANGES AND YOUR ACCEPTANCE OF THE PRIVACY POLICY

We will update this Privacy Policy from time to time in response to changing legal, regulatory or operational requirements. We will provide notice of any such changes (including when they will take effect) in accordance with law. Your continued use of the Site after any such updates take effect will constitute acknowledgement and (as applicable) acceptance of those changes. If You do not wish to acknowledge or accept any updates to this Privacy Policy, You may cancel Your use of the Site.

14. CONTACT INFORMATION

We welcome questions, comments, and concerns about Our Privacy Policy and privacy practices. If You require any information related to the below highlighted points:
  1. Usage of Your Personal Data
  2. Privacy Notice
  3. Exercise of Your rights as a data subject
  4. Grievances with respect to usage of Your Personal Data
  5. General enquiry/ clarification
  6. Suggestions/ feedback related to the Site
  7. Other reasons (not highlighted above)
You can contact our Data Protection Officer, Mr. Ashok Nambissan, by email at dpo@setindia.com via your subscribed email address only. If You contact Us with a privacy complaint it will be assessed with the aim of resolving the issue in a timely and effective manner. Please note that if You contact Us to assist You, for your safety and Ours we may need to authenticate Your identity before fulfilling Your request.

In case, of non-subscribed users, You can send Us the query at prioritysupport@sonyliv.com. We will only use Your email id for customer interaction/ communication purpose and post-query resolved We would not share You any additional SPN services related mailers/ communication for which You haven't provided Us consent.

If you are a resident of the European Union or the European Economic Area or the UK, You may also reach our EU Representative Shalin Patel at Shalin_Patel@spe.sony.com for further concerns regarding Our privacy practices.

Please refer to the region specific privacy regulations for all the countries listed below at https://www.sonyliv.com/privacy-policy
  1. Australia
  2. Singapore
  3. New Zealand
  4. UK
  5. Germany
  6. Switzerland
  7. Norway
  8. Netherland
  9. Spain
  10. France


ADDITIONAL NOTICE TO AUSTRALIAN RESIDENTS

This section supplements the information in our Privacy Policy above and applies solely to Australian residents and Personal Data collected, processed, stored and used in connection of Users access or use of SonyLIV Services and Site in accordance to the Australian Privacy Principles under The Privacy Act 1988 ("APP").

"Personal data" here includes a broad range of information, or an opinion, that could identify an individual.

COLLECTION NOTICE

Australian Privacy Principles requires Us to take reasonable steps to ensure that you are aware of certain matters related to Personal Data collected and processed by Us.

These matters include details regarding SPN's identity and contact details, the fact and circumstances of collection of Personal Data, whether the collection is required or authorised by law, the purposes of collection, the consequences if Personal Data is not collected, the SPN's usual disclosures of Personal Data of the kind collected by SPN, information about Our Privacy Policy and whether We are likely to disclose Personal Data to overseas recipients, and if practicable, the countries where they are located.

SPN has taken reasonable steps to notify you of these matters through this Privacy Notice and an additional Notice of Collection on Our Site for you to refer.

YOUR CONTROLS AND CHOICES

  1. Australian Privacy Principles provides Australian Users right to access and correct their Personal Data captured by Us while using Our Site. You can easily access or edit Your Account information (Name, Profile Name) through the "MY ACCOUNT" section available on the Site.
  2. Furthermore, You can also send Us an email for accessing and correcting Your Personal Data by contacting Us at dpo@setindia.com along with the following details –
    1. Your registered Email ID or mobile number, name and contact details
    2. the Personal Data You want to access or correct.
  3. SPN does not usually charge Users for requesting to access or correct Personal Data. However, in certain cases; We might charge a fee while explaining the following, but not limited to reasons constituting a fee-
    1. searching for, locating and retrieving the requested information, and deciding which personal information is relevant to the request
    2. reproducing and sending the personal information
    3. the postage or materials involved in giving access
    4. using an intermediary, if necessary
  4. Wherever possible, We will reach out to You to discuss alternative options to cater to Your requests to avoid charging any fee.
We may take upto 30(thirty) days from the date of receipt of request to complete Your requests. However, if the nature of Your request requires significant effort or is time consuming in terms of locating the date or in terms of quantity of data that it relates to, then may ask for an extension reasonable as per the nature of the request by giving a prior notice to You with the reason for the extension.

We advise the Users identify themselves and the information requested to be accessed or corrected before submitting such requests. We may decline to process requests that are unreasonably repetitive or systematic, requiring disproportionate technical effort, jeopardizing the privacy of others, or would be extremely impractical or for which access is not otherwise required.

ACCESS AND CORRECTION OF PERSONAL DATA ON YOUR BEHALF

If You are allowing a person to make a request on behalf of You; We will specifically require Your communication for authorizing SPNI to either share Your personal data with that person or allow that person to correct Your personal information. We may also follow up with You to verify Your identity before processing the request made on behalf of You. If you need help with your request, please write to dpo@setindia.com.

ANONYMITY AND PSEUDONYMITY

Australian Privacy Principles provides You with an option of not identifying yourself, or of using a pseudonym, when dealing with SPN in relation to a matter. However, it is impracticable for SPN to provide Services to You if You do not identify yourself as We provide Services to registered and subscribed Users only. We collect your Personal Data (name, email id, mobile number, device identifiers etc.,) to identify You and cater to Your requests related to access and correction of Your Personal Data.

COMPLAINTS REGARDING BREACH

If You believe that We have breached the Australian Privacy Principles and wish to make a complaint about that breach, then please email us at dpo@setindia.com setting out details of the breach. We will promptly investigate your complaint and respond to You, in writing, setting out the outcome of our investigation, what steps we propose to take to remedy the breach and other actions we intend to undertake to deal with your complaint.



ADDITIONAL NOTICE TO NEW ZEALAND RESIDENTS

This section supplements the information in our Privacy Policy above and applies solely to New Zealand residents and Personal Data collected, processed, stored and used in connection of Users access or use of SonyLIV Services and Site in accordance to New Zealand's Privacy Act, 2020.

Personal data here means information about an identifiable individual and information relating to a death that is maintained by the Registrar-General under the Births, Deaths, Marriages, and Relation-ships Registration Act 1995 or any former Act (as defined in section 2 of the Births, Deaths, Marriages, and Relationships Registration Act 1995).

YOUR CONTROLS AND CHOICES

The Privacy Act 2020 provides New Zealand Users right to access and correct their Personal Data captured by Us while using Our Site. You can easily access or edit your Account information (Name, Profile Name) through the "MY ACCOUNT" section available on the Site. Furthermore, You can also send Us an email for accessing and correcting your Personal Data by contacting Us at dpo@setindia.com.

You are entitled to provide SPN:
  1. with a statement of the correction sought to the Personal Data (a statement of correction); and
  2. request SPN to attach the statement of correction to the Personal Data if SPN does not make the correction sought.
We may take upto 20(twenty) days from the date of receipt of request to complete Your requests. However, if the nature of Your request requires significant effort or is time consuming in terms of locating the date or in terms of quantity of data that it relates to, then may ask for an extension reasonable as per the nature of the request by giving a prior notice to You with the reason for the extension.

We advise the Users identify themselves and the information requested to be accessed or corrected before submitting such requests. We may decline to process requests that are unreasonably repetitive or systematic, requiring disproportionate technical effort, jeopardizing the privacy of others, or would be extremely impractical or for which access is not otherwise required.

We shall not charge You for fulfilling any of the above requests. However, if the fulfilment of any such request leads to certain costs being incurred by Us, then We will notify the same to You prior to processing such request.

ACCESS AND CORRECTION OF PERSONAL DATA ON YOUR BEHALF

If You are allowing a person to make a request on behalf of You, We will specifically require Your communication for authorizing SPNI to either share Your Personal Data with that person or allow that person to correct Your Personal Data. We may also follow up with You to verify Your identity before processing the request made on behalf of You. If you need help with your request, please write to dpo@setindia.com.


ADDITIONAL NOTICE TO SINGAPORE RESIDENTS

This section supplements the information in our Privacy Policy above and applies solely to Singapore residents and personal data collected, processed, stored and used in connection of Users access or use of SonyLIV Services and Site in accordance to the Personal Data Protection Act, 2012.

Personal Data here refers to data, whether true or not, about an individual who can be identified from that data, or from that data in combination with other information to which the We may have access.

YOUR CONTROLS AND CHOICES

RIGHT TO ACCESS AND CORRECT THE DATA

The Personal Data Protection Act provides Singapore Users right to access and correct their Personal Data captured by Us while using Our Site. You can easily access or edit your Account information (Name, Profile Name) through the "MY ACCOUNT" section available on the Site. Furthermore, You can also send Us an email for accessing and correcting your Personal Data by contacting Us at dpo@setindia.com.

We may take upto 30 (thirty) days from the date of receipt of request to complete Your requests. However, if the nature of Your request requires significant effort or is time consuming in terms of locating the date or in terms of quantity of data that it relates to, then may ask for an extension reasonable as per the nature of the request by giving a prior notice to You with the reason for the extension.

We advise the Users identify themselves and the information requested to be accessed or corrected before submitting such requests. We may decline to process requests that are unreasonably repetitive or systematic, requiring disproportionate technical effort, jeopardizing the privacy of others, or would be extremely impractical or for which access is not otherwise required.

We shall not charge You for fulfilling any of the above requests. However, if the fulfilment of any such request leads to certain costs being incurred by Us, then We will notify the same to You prior to processing such request.

ACCESS AND CORRECTION OF PERSONAL DATA ON YOUR BEHALF

If You are allowing a person to make a request on behalf of You, We will specifically require Your communication for authorizing SPNI to either share Your Personal Data with that person or allow that person to correct Your Personal Data. We may also follow up with You to verify Your identity before processing the request made on behalf of You. If you need help with your request, please write to dpo@setindia.com.