FREQUENTLY ASKED QUESTIONS

We’re extremely sorry buddy. Sony LIV is available in select countries globally and registrations are geo-blocked to each country. Your LIV account will be accessible to you only in the country of registration, and not in any other outside your country of registration.

To create the password please follow below steps:

Step 1: Go to My Account in sonyliv.com.

Step 2: Click on Update password.

Step 3: Enter the OTP received.

Step 4: Enter your desired password and click Submit.

Now you can use this password to login to your account on Sony LIV app on Roku.

Sony LIV provides a wide array of availability and support. Specifications particular to device make and model can be found below.

Step 1: First, let’s make sure you are connected to the internet. If not, please check your internet connection.

Step 2: If the app still shows an error, you can write an email tolivsupport@SonyLIV.comwith the following details:

No internet connection? No worries. Premium subscribers can download their favourite shows on mobile / tablet app and watch them offline.

Become a premium subscriber now! Download and watch the most entertaining content even when you’re offline.

1. Android

   • From the device’s home screen, open the “Settings” app
   • Tap “Apps”, “Applications”, or “Applications Manager” (Terms and steps vary by device).
   • You will see a list of the apps downloaded onto your device. Scroll through the list and tap on the Sony LIV app.
   • To enable push notifications, click on Notifications and tap on “Allow notifications” from this screen.
   • To disable push notifications, follow the same steps and disable “Allow notifications” from this screen.

2. iPhone/iPad

   • From your device’s home screen, tap the “Settings” icon.
   • From the settings screen select “Notifications”.
   • From here, find the Sony LIV app from all the Apps installed on your device.
   • To enable push notifications, Tap “Allow Notifications” and then choose your options for how you wish to receive push notifications.
   • To disable the notification, follow the same steps and disable the “Allow Notifications” option

3. Google Chrome

   • Open Chrome and select the “Settings” under the 3-point menu
   • In Settings click on “Site Settings” within the “Privacy and Security”
   • To enable push notifications, select the “Notifications” tab and select the option “Sites can ask to send notifications”
   • To disable the notification, follow the same steps and select the option “Don't allow sites to send notifications” and remove the website URL from the allowed websites list (if already allowed)

4. Safari

   • Open Safari and click “Preferences” (under the Safari menu bar)
   • Click on the “Notifications” tab
   • To enable push notifications, check the “Allow websites to ask for permission to send push notifications”
   • To disable the notifications, uncheck the “Allow websites to ask for permission to send push notifications” and remove the website URL from the allowed websites list (if already allowed).

5. Emails

   • Click on the ‘Unsubscribe’ button or follow the instructions provided in the email body

Sony LIV has launched monthly and yearly subscription packs for premium membership for all users in the United States of America and is available for streaming on Web, Android, and iOS platforms (iPhone, iPad, and Apple TV). These packs will get auto-renewed. Our premium membership packs are available at pocket-friendly prices*:

*The entitlements under each subscription offering are subject to change by providing you with a reasonable prior notice. No refund shall be provided in case of any changes in the subscription offerings.

LIV premium subscription packs provides access to streaming of exclusive LIV Originals, select movies and your favourite television shows from Sony Entertainment Television (SET), SAB TV and other channels from Sony’s network of channels. Entitlements include:

• Ad-free watching experience.
• Streaming exclusive LIV Originals in multiple Indian languages.
• Streaming select movies in multiple Indian languages.
• Streaming the latest episodes of all your favourite shows from Sony Entertainment Television (SET), SAB TV & more.
• Download & watch offline anytime.

*The entitlements under each subscription offering are subject to change. No refund shall be provided in case of any changes in the subscription offerings.

In-App Billing with Google Play Store, Apple App store, Amazon & Payments via Pay-pal and Credit Card/Debit card is supported.

If your payment mode supports auto-renewal and unless you cancel your subscription prior to the date of renewal, then your subscription will renew automatically, without any interruption, at the end of your subscription cycle.

If your payment mode doesn’t support auto-renewal, then you can renew your subscription by going to ‘My Purchases’.

Don’t you worry. You can subscribe again from ‘My Purchases’ or from the Premium content of your choice.

You could also click on the Subscription cards on the homepage.

The cancellation will depend on the mode of payment.

1. Payment made by Credit Card/Debit Card/Paypal

   - Go to ‘My Purchases’ Section on SonyLIV and click ‘Cancel’ to unsubscribe.

2. Payment made by Google Playstore:

   - Go to your Play Store Account.

   - Select Subscriptions.

   - Click on Unsubscribe.

3. Payment made by Apple iTunes store:

   - Go to the Settings icon on your iOS device.

   - Select the option "iTunes & App Store".

   - Click on “Apple ID” and then select “View Apple ID”.

   - Now, login with your credentials.

   - Click on “Subscriptions” and select the pack you wish to unsubscribe.

If you have made a purchase using any other mode of payment, you will be charged only once and your subscription will expire automatically once your pack expires.

Sorry! We do not provide refunds or credits for any partial-month membership periods or unwatched content, unless required by law.

However, you can access the content till the end of the subscription period! In case of queries, feel free to contact us on livsupport@SonyLIV.com

Sony LIV Premium membership is available on Andriod, Web , IOS, Apple TV , Android TV and AFS Platforms.

You can watch SONYLIV across your devices like Andriod, Web , IOS, Apple TV , Android TV and AFS through the same user credentials.

You can watch concurrently across 2 devices only.

It’s super easy!

Step 1: Make sure you're signed in to your account.

Step 2: See a '+' sign next to the content you're watching? Just click on it. And done!

Added something by mistake?

Go to the specific content’s video and tap on the ‘My List’ icon to remove it from there.

Alternatively, you could also visit the 'My List' section and edit your collection.

1. To change your phone number: Please write to livsupport@sonyliv.com with your request and reason for change so that we can assist you further
2. To change your email ID: In order to keep your account and personal details safe and secure, we do not allow any changes to your registered email address. However, we do consider such requests in the following circumstances:

   - If you wish to move your Sony LIV account from a corporate email address to a personal email address.

   - If you’re an Apple user who at the time of taking your subscription chose to encrypt your email address and wish to change it now with your correct email address.

   - You are requested to write to us at livsupport@sonyliv.com with the following details from your currently registered email address:

   • Current corporate email address (if applicable)
   • New email address
   • Reason for change

3. To change your profile name:

   - Click on More>My Account>Edit Details Change Name.

   - Go to menu on your mobile app and select “More”.

   - On this screen, click on “My Account”.

   - Click on “Edit Details” and make the changes in the name field.